Guarantee of Satisfaction

If for any reason you are unsatisfied with the quality of our work product, you do not have to pay us. We require only that you notify us of the reasons for your dissatisfaction and give us one opportunity to meet your expectations. This assures that we have an opportunity to clear up any misunderstanding regarding your expectations or our scope of work. If, after giving us an opportunity to meet your expectations you are still not satisfied, simply notify us in writing of this fact and your reasons and we will void the invoice.

This guarantee applies to projects that do not involve the design of systems and is for end users of the consulting service only (clients under contract, not architects or other firms to which we are sub-contracted).

Ask that this provision be included in your contract if you prefer, although we will honor it regardless.